Frequent questions about postage & returns

  Do you accept refunds & exchanges?

We are happy to refund or exchange any item within 14 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions). Please make sure your items are returned new, unused and with its original packaging. We cannot accept returns of items as faulty if they have not been treated as instructed in the garment care label. Unfortunately returns that do not meet our guidelines cannot be accepted and will be shipped back to you.

  How to return an item?

• Please fill in the returns form enclosed with your order (or download here) and stick your pre-paid Royal Mail address label on your parcel. If you require a new label, please contact us directly, our information is located at the bottom of our webpage. • We recommend you drop it off at the Post Office for tracking and proof of delivery • Package your items carefully, with each item in its original packaging and all labels attached (including hangers). Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging. • Shoes must be in their original, undamaged box as it is considered part of the item. Please do not use the shoe box as protective packaging.

  What happens next?

• Within 3 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged). Please note that items must meet our return policy. • The details of your return will also be posted to your account. • Please note it can take a few more days for your bank to complete the refund, depending on their processing time. • For orders paid with Bank Transfer, we are only able to offer a product exchange or refund in store credit.

  What is your returns address?

AMB by Tolani, 35 Moulins Road, London E9 7EL, United Kingdom

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